Privacy Policy

We collect information you provide directly, including account details, support requests, and subscription metadata. We also collect technical data such as logs, device/browser information, and security events.

We use data to operate the service, authenticate users, process transactions, prevent abuse, provide support, and comply with legal obligations.

We share data only as needed with service providers that support operations, including payment processing through our authorized payment processor, infrastructure providers, and email delivery vendors. We do not sell personal data.

In compliance with 18 U.S.C. § 2257, Rendzvous.AI collects and retains age verification records for all providers. This data is handled with strict confidentiality and is retained only as long as required by law. Age verification records are not used for marketing purposes and are not sold to third parties. These records are made available to law enforcement upon lawful request.

We retain data only for as long as needed for operational, legal, and accounting purposes. We use reasonable administrative, technical, and organizational safeguards to protect personal information.

You may request access, correction, or deletion of eligible personal data by contacting customer service. Some records may be retained where required by law or legitimate business obligations.

We use essential cookies to operate the service, including authentication and security. We do not use advertising or third-party tracking cookies. You may disable cookies in your browser, which may affect site functionality such as staying signed in.

If you are located in the European Economic Area or the United Kingdom, you have the following rights under the General Data Protection Regulation:

• Right of access (Art. 15) — request a copy of your personal data.
• Right to rectification (Art. 16) — correct inaccurate personal data.
• Right to erasure (Art. 17) — request deletion of your data.
• Right to restrict processing (Art. 18) — request we limit how we use your data.
• Right to data portability (Art. 20) — receive your data in a machine-readable format.
• Right to object (Art. 21) — object to processing based on legitimate interests.
• Right to lodge a complaint with your national data protection authority at any time.

To exercise any of these rights, contact us at support@rendzvous.ai. We aim to respond within 30 days.

We process personal data under the following lawful bases: (1) contract — processing necessary to provide the service you requested; (2) legitimate interest — fraud prevention, security, and service improvement; (3) legal obligation — including age verification recordkeeping required by 18 U.S.C. § 2257.

Data may be transferred to and processed on servers in the United States and other jurisdictions where Rendzvous.AI or its service providers operate. Where applicable, we rely on standard contractual clauses or equivalent safeguards to ensure adequate protection for international transfers.