Refund Policy

Browsing and search are free, so the only charges are optional listing promotions purchased by providers. Each promotion covers a fixed 30-day period and is paid in cryptocurrency. Promotion charges are generally non-refundable once the 30-day period has started, except where required by applicable law or expressly approved following review by our support team.

Submit a support ticket or contact customer service with your account email, receipt/order ID, and reason for request. Please contact us as soon as possible, ideally within 30 days of the charge date. We will respond within 3 business days.

Contact: support@rendzvous.ai | 833-411-2739

Refund requests are reviewed on a case-by-case basis, taking into account account usage, transaction status, and any fraud or policy concerns. If approved, refunds are issued in cryptocurrency to the wallet used for the original payment. Timing depends on network confirmation, typically within a few business days.

If you have a billing concern, please contact our support team before initiating a chargeback. We are committed to resolving billing issues quickly and directly. Filing duplicate requests through multiple channels can delay resolution.

If you believe a charge is fraudulent or unauthorized, contact us immediately at support@rendzvous.ai or 833-411-2739.